> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels overview

> Every channel you can connect to Conduit, what each one is for, and where to set it up. All channels land in one unified inbox.

Channels are how your customers reach you. Every channel you connect lands in the same unified inbox, and your agents can reply on all of them.

Most channels are connected from **Settings**, under Channels. Connect your PMS first if you have one, because some PMSes also carry your OTA messages and you will not need to connect those channels separately.

## Messaging and voice

| Channel | Use it for | Guide |
| - | - | - |
| Email | Your company email addresses | [Connect email](/setup/channels/email/connect-email) |
| Phone and SMS | Calls and texts on a business number | [Connect phone and SMS](/setup/channels/connect-phone-and-sms) |
| Voice AI number | A number your voice agent answers | [Voice AI number](/setup/channels/connect-voiceai-ai-number) |
| iMessage | iMessage and SMS through Linq or Sendblue | [Connect iMessage](/setup/channels/connect-imessage) |
| WhatsApp | Your WhatsApp Business account | [Connect WhatsApp](/setup/channels/whatsapp/connect-whatsapp) |
| Instagram | Instagram direct messages | [Connect Instagram](/setup/channels/connect-instagram) |
| Messenger | Facebook Messenger | [Connect Messenger](/setup/channels/connect-messenger) |
| LINE | A LINE Official Account | [Connect LINE](/setup/channels/connect-line) |
| Website widget | Live chat on your website | [Connect the widget](/setup/channels/connect-widget) |

## OTA channels

Whether you need to connect Airbnb, Booking.com or VRBO yourself depends on your PMS. Start with [Does your PMS carry your OTA messaging?](/setup/channels/does-your-pms-carry-ota-messaging) before connecting any of these.

| Channel | Guide |
| - | - |
| Airbnb | [Connect Airbnb](/setup/channels/connect-airbnb) and [Airbnb messaging](/setup/channels/airbnb-messaging) |
| Booking.com and VRBO | [OTA channels](/setup/channels/ota-channels) |

## After connecting

Send a test message on the new channel and check it arrives in the right inbox. If different channels or numbers should go to different inboxes or agents, set up [inbox routing](/inbox/setup/routing).


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