> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Submissions

> Review each guest's check-in steps, approve or reject IDs, waive or reset steps, upload an ID for a guest and download a PDF of what they submitted.

**Portals > Verification > Submissions** lists every guest's check-in progress. It needs **Manage Submissions**.

A submission needs review when an ID is waiting for approval or a deposit card failed. Both drop off after checkout. The sidebar badge counts them, up to 50+.

## Find a submission

* Search by guest name, confirmation code, email or listing
* **Filter**: **Needs review**, **ID check** (**Needs review**, **Approved** or **Rejected**), **Steps**, **Listing**, **Listing group**, and **Check-in**, **Check-out** or **Submitted** dates
* Sort newest or oldest first

## Review an ID

The **ID check** section shows the front, back and selfie, what was read from the ID, any **Flags** and the **Automated review**.

1. Open a submission marked **Needs review**
2. Add a review note if you want. The guest sees it if you reject
3. Click **Approve** or **Reject**

* A rejected guest can submit a new ID. Without a note, they're told "ID verification was rejected. Please verify your identity again."
* Approving can complete check-in
* The **ID verification needs your review** card in the conversation has **Approve** and **Reject** too
* For Autohost IDs, **Approve** and **Reject** send your decision to Autohost

| Flag | Raised when |
| - | - |
| **Name doesn't match** | The ID name doesn't match the reservation |
| **Selfie doesn't match** | The selfie doesn't match the ID photo |
| **Under** an age | The guest is under the age set on the step |
| **Lives nearby** | The address on the ID is within the distance set on the step |

## Waive, undo and reset

**Requirements** lists each step as **Completed**, **Pending** or **Waived**.

| Action | What it does |
| - | - |
| **Waive** | Removes the step from this reservation's portal only, with an optional reason. The rule doesn't change |
| **Undo** | Brings back a waived step |
| **Reset** | Sets a completed step back to pending. Works on agreements, ID checks, guest details, questions and additional people |

* Waiving can complete check-in, which starts **Portal check-in completed** workflows
* Completed steps can't be waived, and neither can a fee while it's being paid
* The **Portal** section of a conversation or reservation has the same buttons. Its menu adds **Waive all requirements** and **Reset all requirements**

## Upload an ID for a guest

1. In the conversation or reservation's **Portal** section, click **Upload** on the pending ID check
2. Pick photos from the conversation or add files: **Front of ID** (required), **Back of ID** and **Selfie**
3. Add a **Note** if you want and click **Mark ID verified**

The ID is approved straight away and can complete check-in. Submissions shows **Staff upload** as the provider.

## What a submission shows

* **Agreements**: who signed and when, the document as signed, the **Signed PDF** and the signature evidence, like IP address, device and consent
* **Protection**: the waiver, or the deposit with its status. **Change card** needs **Manage Portal Payments**
* **Fees**: each fee as **Paid**, **Refunded** or **Pending**
* **Guest details**, each question set and **Additional people**
* **Chekin guest registration**: registration and police status, with **Edit guests** and **Resend to police**

**Download > Download PDF** exports the steps you tick. Every step is ticked by default.

## In the inbox

A conversation shows one banner when a guest needs someone, such as **ID verification needs your review** or **Deposit card failed**, with a **Review** button. Only people with **Manage Submissions** see it. It's hidden for cancelled, declined and expired reservations.


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