> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviews

> Ask guests to rate their stay after checkout or during it, add your review links, and see ratings and feedback in the inbox.

After checkout, the portal link asks the guest **How was your stay?** Ratings and feedback go to your team in **Portals > Reviews**.

## What guests see

The rating card shows from checkout until **Ask for a rating until** (14 days after checkout by default). Cancelled and no-show stays don't get it.

* **Tell us more** takes a note up to 5,000 characters and up to 5 photos. Only your team sees them
* **Review on** buttons open your review links, then the trips page on the channel the guest booked with
* Guests can change their rating until they send a note or confirm a review

## Set up

1. In the template editor, open **After checkout** and keep **Ask for a review** on. Edit the **Thank-you line** and **Feedback confirmation** if you want, then click **Save changes**
2. Go to **Portals > Settings > Defaults** and open **Reviews**
3. Under **Your review links**, click **Add link**, enter a **Link name** and the **Review page address**, then click **Add**
4. Under **Booking channel links**, turn off any channel you don't want. All four are on by default
5. Set **Move conversation to To-do** and **Ask for a rating until** under **Ratings**
6. Click **Save**

* Up to 10 review links. Drag to reorder them
* Defaults changes reach portals already sent. **After checkout** changes reach them within a few minutes of saving the template

| Setting | Default | Options |
| - | - | - |
| **Move conversation to To-do** | **4 stars or lower** | **Never**, **1 star**, **2 stars or lower**, **3 stars or lower**, **4 stars or lower** or **Any rating** |
| **Ask for a rating until** | 14 days after checkout | 7, 14, 21 or 30 days after checkout |

## Check-in survey

The check-in survey asks for a rating during the stay.

1. In the template editor's **Setup** tab, turn on **Check-in survey** under **Features**
2. Pick when to **Ask for a rating**: **At check-in time**, **When check-in is complete** (default), **1 hour after check-in** or **2 hours after check-in**
3. Click **Save changes**

* Guests see **How's your stay so far?** on the Stay page until checkout. Every rating opens **Tell us more**, with no review links
* **When check-in is complete** waits for the check-in time and for the guest to finish their check-in steps
* It reaches portals already sent within a few minutes of saving the template

## In the inbox

A rating at or below **Move conversation to To-do** adds a **Portal feedback** card to the conversation and moves it to To-do.

* A rating on its own moves the conversation a few minutes after the guest's last change. A note moves it right away
* During the stay, a note moves the conversation at any rating, unless the setting is **Never**
* After checkout, a note with a rating above the setting doesn't move the conversation
* **Open review** opens the rating in **Portals > Reviews**
* Test links never move conversations

## Portals > Reviews

Every rating, with the guest's note, photos and the reservation.

* Filter by **Rating**, **Survey** (**Check-in** or **Checkout**), **Listing**, **Listing group**, and **Check-in**, **Check-out** or **Submitted** dates
* Check-in survey ratings have a **Check-in** badge
* **Reviewed on** means the guest tapped **Yes, I left a review**. Conduit doesn't check the review site
* **Open conversation**, **Open reservation** and **Create task**. Creating a task needs **Manage Tasks**


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