> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Portal fields

> Each property's details in the portal: address, check-in instructions, Wi-Fi, parking, house rules, door codes and more. Synced from your PMS and editable in Conduit.

Portal fields are the property details guests see in the portal. They sync from your PMS, and a value you save in Conduit replaces the PMS value.

Go to **Properties**, pick a property and open **Portal fields**. **Portals > Settings > Listings** opens **Properties** too. Viewing needs **See Properties Page**, and editing needs **Manage Properties**.

## Fields

| Section | Fields |
| - | - |
| **Basics** | **Portal name** |
| **Arrival and access** | **Address**, **Google Maps link**, **Apple Maps link**, **Directions**, **Area guide**, **Check-in time**, **Check-in instructions**, **Parking**, **Wi-Fi network**, **Wi-Fi password** |
| **Access & control** | **Listing door code**, plus the property's smart locks and static codes |
| **During the stay** | **House manual**, **Trash location**, **Trash collection** |
| **Departure** | **Check-out time**, **Check-out instructions** |
| **Policies** | **House rules** |
| **Things to do nearby (Viator)** | The listing's Viator destination and experiences |

Each field has a badge for where its value comes from:

| Badge | Meaning |
| - | - |
| The PMS name, like **Guesty** | Synced from the PMS |
| **Conduit** | A value you saved |
| **Missing in PMS** | No value |
| **Hidden** | Hidden from guests |
| **Review** | The PMS value changed after you saved yours |

## Edit a field

1. Click the pencil on the field
2. Edit the value and click **Save**

* Your value stays until you click **Use** plus the PMS name, like **Use Guesty**
* **Hide** hides a field from guests. **Portal name** and **Address** can't be hidden
* On a **Review** field, compare the two values and click **Keep Conduit value** or **Use** the PMS value
* Changes reach portals already sent

### Text, media and variables

**Directions**, **Area guide**, **Check-in instructions**, **Check-out instructions**, **Parking**, **House rules**, **House manual** and the trash fields take headings, lists, links, **Add media** and **Variables**.

* **Add media** adds up to 10 photos or videos per field: photos up to 10 MB (JPEG, PNG, WebP, GIF or AVIF) and videos up to 50 MB (MP4 or WebM), with captions up to 300 characters
* A YouTube or Vimeo link on its own line shows as a video
* **Variables > Devices** inserts a lock's code, listed by its **Portal name**. Guests see their own code once it's ready, or a note like **Complete check-in to view your code** or **Available closer to check-in**
* **Variables > Globals** inserts workspace variables and the current date and time
* Remove any door codes from check-in instructions synced from your PMS, and add lock codes from **Variables > Devices** instead

## Subunits

A multi-unit property lists its units under **Subunits**. Each unit has its own **Portal fields** tab.

* **Property** marks a value the unit inherits. The unit's name marks a value it overrides
* Units can override every field except **Portal name**, **Address**, the Maps links and **Listing door code**
* **Use property value** goes back to the property's value

## Access & control

* **Listing door code** is used when a reservation has no door code of its own
* The property's smart locks show **Online** or **Offline**. Drag them to set their order in the portal
* **Add static code** adds a fixed keypad or lockbox code. It shows once **Show static codes in portals** is on in **Settings > Operations > Devices**
* **Customer preview** shows the door section **Before stay**, **Checking in**, **During stay** and **After stay**
* Door codes show once the guest has finished check-in, from the **Door code** time in [Defaults](https://docs.conduit.ai/portals/defaults.md#check-in) until checkout

Lock setup is in [Devices](https://docs.conduit.ai/setup/tools-and-integrations/devices.md).

## Completeness

The **Portal fields** column on **Properties** shows how complete each property is, as a percentage across directions, area, check-in, check-out, Wi-Fi, parking, house rules, house manual and trash. Hidden fields don't count.

There's no bulk edit in the app. [Update Portal Listing Field](https://docs.conduit.ai/api-reference/portals/listing-fields/update.md) sets or resets a field over the API.


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