> ## Documentation Index > Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt > Use this file to discover all available pages before exploring further. # Guest portals > Give every reservation one link for check-in steps, stay details, door codes, offers, guides, payments and a rating after checkout. A portal is one link per reservation. Guests use it to finish check-in steps like an ID check and agreements, see stay details and door codes, buy or request offers, read guides, pay, message you and rate their stay after checkout. ## Add Portals to your workspace Portals is an add-on. **Portals** sits under **Operations** in the sidebar, and workspaces without the add-on see **Book a demo** there. **Settings > Billing** lists Portals under **Add-ons**, marked **On** once it's on. ## Where things are | Where | What's there | | - | - | | **Portals > Portals** | [Templates](https://docs.conduit.ai/portals/templates-and-brand-kit.md) | | **Portals > Offers** | The [offer](https://docs.conduit.ai/portals/offers.md) catalog | | **Portals > Guides** | [Guides](https://docs.conduit.ai/portals/guides.md) | | **Portals > Requests** | [Requests](https://docs.conduit.ai/portals/requests.md) waiting for approval | | **Portals > Reviews** | Guest [ratings](https://docs.conduit.ai/portals/reviews.md) | | **Portals > Brand kit** | Logo, colors and contact details | | **Portals > Transactions** | [Payments](https://docs.conduit.ai/portals/payments.md#transactions), refunds and security deposits | | **Portals > Verification > Rules** | [Check-in steps](https://docs.conduit.ai/portals/check-in-steps.md) | | **Portals > Verification > Submissions** | Each guest's [check-in](https://docs.conduit.ai/portals/submissions.md) and ID review | | **Portals > Settings > Stripe** | [Stripe](https://docs.conduit.ai/portals/payments.md#connect-stripe) accounts and payment routing | | **Portals > Settings > Listings** | **Properties**, where each property's **Portal fields** tab holds its [details](https://docs.conduit.ai/portals/portal-fields.md) | | **Portals > Settings > Custom domains** | Your own [domain](https://docs.conduit.ai/portals/custom-domains.md) for portal links | | **Portals > Settings > Defaults** | The default template and [settings](https://docs.conduit.ai/portals/defaults.md) for every portal | | A reservation's **Portal** section, also in the inbox sidebar | Portal status, **Copy portal link**, and check-in steps with **Waive**, **Reset** and **Upload** | | **Reservations**, **Portal check-in** and **Portal** columns | Each reservation's check-in status and link | ## Permissions Five permissions sit under **Portals** in **Settings > Members > Roles and permissions**: | Permission | What it allows | | - | - | | **See Portals Page** | Portals in the sidebar, its pages and the sandbox | | **Manage Portals** | Templates, check-in steps, offers, guides, the brand kit, Defaults, custom domains and test links | | **Manage Submissions** | Submissions, ID review, waiving and resetting steps, ID upload, Requests, and disabling a guest's portal | | **View Portal Transactions** | Transactions, analytics and exports | | **Manage Portal Payments** | Stripe, payment routing, refunds, receipts, deposit actions and an offer's **Payment account** | Admin has all five. New workspaces give Member **See Portals Page**, **Manage Portals** and **Manage Submissions**, and Other **See Portals Page**. [Portal fields](https://docs.conduit.ai/portals/portal-fields.md) need **See Properties Page** to view and **Manage Properties** to edit. ## How a reservation gets a portal * With **Auto-create portals** on in [Defaults](https://docs.conduit.ai/portals/defaults.md#templates), every booked reservation gets a portal when it syncs * Without it, a portal is created the first time someone uses **Copy portal link** or **Generate portal** on the reservation, a workflow sends **Conduit Portal Link**, or the AI agent uses **Get Portal** * Inquiries, booking requests and cancelled, declined, expired and pending reservations don't get portals * Creating a portal doesn't send it. See [Sending portal links](https://docs.conduit.ai/portals/sending-portal-links.md) * Links look like `https://portals.conduit.ai/p/...`, or use your [custom domain](https://docs.conduit.ai/portals/custom-domains.md) * A link works until 30 days after checkout. Cancelling the reservation ends it straight away * **Disable portal**, in the **Portal** section's menu, ends access through every link for that reservation and revokes its device access. **Reactivate portal** turns the links back on but doesn't restore device access ## What guests see The portal has **Stay**, **Discover** and **Chat** tabs, plus **Cart** while the cart has items. * **Stay**: check-in steps, stay details like Wi-Fi and door codes, offers, guides and receipts. After checkout, a thank-you page with a rating card and after-checkout offers * **Discover**: offers by category, and Viator experiences when they're on * **Chat**: messages arrive in your inbox on the Portal channel, and the AI agent answers them like any other channel * The portal opens in the guest's browser language when it's English, Spanish, French, German, Italian, Portuguese, Russian, Hindi, Chinese, Japanese, Korean or Arabic. **Change language** switches it, and text is machine-translated ## Go live 1. [Connect Stripe](https://docs.conduit.ai/portals/payments.md#connect-stripe) 2. Add [check-in steps](https://docs.conduit.ai/portals/check-in-steps.md), fill in [portal fields](https://docs.conduit.ai/portals/portal-fields.md), and create [offers](https://docs.conduit.ai/portals/offers.md) and [guides](https://docs.conduit.ai/portals/guides.md) 3. Set up the [brand kit and a template](https://docs.conduit.ai/portals/templates-and-brand-kit.md), make it **Active** and pick it in [Defaults](https://docs.conduit.ai/portals/defaults.md#templates) 4. [Test](https://docs.conduit.ai/portals/test-and-go-live.md) with **Preview as**, the sandbox and a test link 5. Map your locks. See [Devices](https://docs.conduit.ai/setup/tools-and-integrations/devices.md) 6. Turn on **Auto-create portals** and publish the workflows that [send the link](https://docs.conduit.ai/portals/sending-portal-links.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.