> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Skills, formerly Procedures

> Use V3 Skills for reusable process instructions, conditional playbooks, and tool-use guidance.

V3 Skills replace the older Procedures model. Use Skills when an agent needs conditional process guidance, a repeatable playbook, or instructions for using tools and workflows.

For setup steps, see [Skills](/build-your-agent/skills).

## What Goes In Skills

* If-then instructions for customer scenarios
* Step-by-step SOPs
* Escalation processes that depend on context
* Tool-use instructions
* Workflow instructions
* Reusable brand or team practices for a specific scenario

## Skill Patterns

| Pattern | Use it for |
| - | - |
| **Single condition** | One clear condition and one response path. |
| **Decision tree** | Multiple branches based on customer details or tool results. |
| **Workflow-style process** | Step-by-step troubleshooting, intake, or handoff. |
| **Tool-aware instruction** | When the agent should call a tool, what data it needs first, and what to do with the result. |
| **Response template** | Specific wording that should be reused when conditions are met. |

## Good Skill Examples

### Condition Clarity

**Bad:** "If needed, extend the deadline."

**Good:** "If a customer requests a deadline extension and no conflicting commitment exists, offer up to 48 hours. If the deadline affects a confirmed appointment, escalate."

### Customer-Facing Outcome

**Bad:** "If customer reports an issue, notify the operations manager and create a task."

**Good:** "If a customer reports an issue, acknowledge it, ask for any missing details, and confirm that the team will follow up. If the issue is urgent, escalate."

### Tool Use

**Bad:** "Book the appointment."

**Good:** "If the customer asks to book an appointment, collect the preferred date and time window, check availability with the appointment tool, then confirm only if the tool returns an available slot."

## What Not To Put In Skills

* Static facts that belong in Knowledge
* Overall tone that belongs in Persona
* Hard restrictions that belong in Guardrails
* Raw credentials or secrets
* Tool implementation details that belong in the tool code

## V3 Location

Open **Agents** from the main sidebar, then select **Skills** from the Agents sidebar to manage workspace Skills. Open an individual agent and select **Skills** to decide whether that agent can use a Skill.


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