> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connected sources

> Sync knowledge and context from Notion, Google Drive, Airtable, and business systems, and control what the agent can see.

A connected source can keep Knowledge current on a schedule instead of relying on manual uploads. Scheduled updates are off until you turn on auto-sync for the source. Connections fall into two groups: content sources that import documents and pages you maintain, and business systems that sync structured records the agent can reference in a conversation.

Most connections are set up from **Agents > Marketplace** or **Settings > Connections**.

## Content Sources

Property and policy information often already lives somewhere else. Connecting that source lets the agent draw on it directly instead of you copying everything into Conduit by hand, and your edits flow through without a re-import.

| Source | Best for |
| - | - |
| **Notion** | Wikis, playbooks, and written policy your team already maintains in pages. |
| **Google Drive** | Documents, spreadsheets, and files that live in shared folders. |
| **Airtable** | Structured records where someone needs form-based entry, such as inventory or maintenance logs. |

If you are choosing between them, pick whichever your team actually keeps up to date. A well-structured source nobody maintains is worse than a messy one that is current. Where you need someone to log a broken item in a few taps, Airtable's form-based entry is usually the deciding factor.

<Steps>
  <Step title="Open the connection">
    Go to **Agents > Marketplace** or **Settings > Connections**.
  </Step>

  <Step title="Authorize the source">
    Select Notion, Google Drive, or Airtable and grant access.
  </Step>

  <Step title="Select what to share">
    Choose the specific pages, folders, or files Conduit should have.
  </Step>

  <Step title="Import into Knowledge">
    Import the selected content from **Agents > Knowledge** and place it in the right folder.
  </Step>

  <Step title="Turn on auto-sync">
    Open the source's three-dot menu, choose **Set auto-sync**, and pick a schedule. Until you do, Conduit does not check the source for changes. See [Auto-sync Knowledge Sources](/build-your-agent/knowledge-base/auto-sync).
  </Step>
</Steps>

## What You Share

Connecting a source does not hand your whole workspace over. You select which pages, folders, or files are shared, and only those are available to your agent. Anything you do not select stays private and is never used in a conversation.

<Warning>
  This matters most for sources that hold more than property information. If your workspace also contains financial records, owner statements, contracts, or staff information, do not share those pages. Share only what a contact could reasonably be told.
</Warning>

Review your selection whenever someone adds a new section to that source. A page added inside a shared folder can be picked up automatically.

## Business Systems

Business system connections supply live operational context rather than documents. The agent retrieves this alongside Knowledge when it answers.

| System | What it brings in |
| - | - |
| **Property Management System** | Listings, reservations, amenities, pricing, and check-in instructions, plus contacts created from incoming reservations. |
| **CRM** | Contact records, deal stages, and account history, which workflow actions can also update. |
| **E-commerce platform** | Order data, product catalogs, and purchase history for order status, returns, and product questions. |
| **Booking platform** | Messages and reservation data from OTA and booking channels. |

Conduit connects to 20+ PMS providers through a unified connection layer, with periodic re-sync to keep listing and reservation data current. Booking platforms are set up from **Settings > Connections** or the relevant channel setup page.

<Card title="PMS Setup Guide" icon="building" href="/setup/pms/connect-pms">
  Connect your PMS and start syncing property data.
</Card>

<Warning>
  PMS-synced Knowledge is owned by the sync process, so direct edits can be overwritten. See [PMS Knowledge](/build-your-agent/knowledge-base/pms-knowledge) before changing any listing content.
</Warning>

## Sync Status

Source-backed Knowledge can show these statuses:

| Status | Meaning |
| - | - |
| **Syncing** | Conduit is processing or reprocessing the source. |
| **Synced** | The source has been indexed and is ready for retrieval. |
| **Failed to sync** | Processing failed and should be retried or replaced. |
| **Waiting on quota** | Processing is queued until quota is available. |

Use the file action menu to sync a source again when the source supports manual sync. Failed link imports can be retried from the source list.

To keep connected sources current automatically, see [Auto-sync Knowledge Sources](/build-your-agent/knowledge-base/auto-sync).

<Note>
  Removing a source from the Sources view deletes the source and every node it generated, and it cannot be undone from Trash. See [Managing Knowledge](/build-your-agent/knowledge-base/managing-knowledge) for the difference between deleting a page and removing a source.
</Note>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Does connecting Notion share my entire workspace?">
    No. You choose which pages are shared, and only those are visible to Conduit. Everything else stays private.
  </Accordion>

  <Accordion title="Could my agent tell a contact something confidential?">
    Only if that information was shared with Conduit in the first place. The safeguard sits at the point of sharing, so review what you select rather than relying on the agent to be discreet about a document it can read.
  </Accordion>

  <Accordion title="What happens when I update a page in the source?">
    If auto-sync is on for the source, the change flows through at the next scheduled sync. That is the main reason to connect a source rather than paste its contents into Conduit. If auto-sync is off, the change only arrives when you sync the source manually or turn on a schedule.
  </Accordion>

  <Accordion title="A source says Failed to sync. What now?">
    Retry the sync from the file action menu, or retry a failed link import from the source list. If it keeps failing, replace the source with a fresh upload or link.
  </Accordion>

  <Accordion title="What does Waiting on quota mean?">
    Processing is queued until quota is available. The source syncs on its own once capacity frees up, so no action is needed.
  </Accordion>

  <Accordion title="Can you help us set this up?">
    Yes. If you are using one of these as a single source of truth for property or inventory data, add your onboarding contact as a guest on that account and tell them what you are trying to achieve. They will help with the initial structure.
  </Accordion>
</AccordionGroup>


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