> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Behavior settings

> Escalation rules, working hours, language, reply preferences, output, and hooks for a customer agent.

The Behavior tab controls how a customer-facing chat agent operates after it knows what to say.

| Section | What it controls |
| - | - |
| **Escalation rules** | Which messages should be handed to a human instead of answered automatically. |
| **Behavior** | Language and other response behavior settings. |
| **Hours** | The agent's working hours. |
| **Reply preferences** | Response delay and automatic mark-as-done behavior. |
| **Output** | Structured output schema for advanced workflows. |
| **Hooks** | Advanced pre-run, post-run, error, and tool lifecycle handlers. |

> [!WARNING]
>
> Only edit Hooks when you understand the handler you are configuring. Hooks can call tools, HTTP endpoints, LLM handlers, or agents before and after an agent run or tool call.

> [!NOTE]
>
> Calling another agent is a Hooks-specific capability. An agent's Skills and Tools stay scoped to that agent — Hooks are the mechanism for one agent's run to trigger another agent.


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