> ## Documentation Index
> Fetch the complete documentation index at: https://docs.conduit.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Conversation

> Retrieve details for a single conversation by its unique identifier.



## OpenAPI

````yaml GET /v1/conversations/{id}
openapi: 3.0.0
info:
  title: Conduit API
  version: 1.0.0
  description: Public API for Conduit.
servers:
  - url: https://api.conduit.ai
    description: Production
security: []
tags:
  - name: meta
    description: Discovery and API metadata endpoints.
  - name: agents
    description: >-
      V2 chat agent configuration, including instructions, skills, triggers, and
      automation behavior.
  - name: contacts
    description: >-
      Contact profile and contact-scoped related resources such as tickets and
      calls.
  - name: workspaces
    description: Workspaces accessible to the current API token.
  - name: escalations
    description: >-
      Chat escalations that require operator review, including message, proposed
      response, and disposition context when available.
  - name: conversations
    description: >-
      Canonical message threads. Use these endpoints to list threads, inspect
      conversation state, read transcripts, and send replies.
  - name: conversation-tags
    description: >-
      Conversation labels, root topics, and subtopics used for classification
      and topic analytics.
  - name: tickets
    description: >-
      Operational queue items tied to conversations, including ticket-scoped
      transcripts and replies.
  - name: calls
    description: Phone call records, transcripts, summaries, and recordings when available.
  - name: reservations
    description: >-
      PMS reservations synced from the workspace's integrations (Hostaway,
      Guesty, Airbnb, etc.), including guest identity, payment status, and stay
      dates.
  - name: appointments
    description: >-
      Scheduled appointments (bookings) backed by the Conduit booking service.
      Exposes allocation context and the upstream booking-service `external_id`.
  - name: helpdesk_tickets
    description: >-
      Helpdesk tickets mirrored from external helpdesk integrations (Zendesk,
      Pylon, Plain), including requester identity and upstream metadata.
  - name: kb
    description: >-
      Knowledge base search and node management. Nodes represent knowledge base
      entries (files or directories), chunks are the indexed retrieval units
      used by search.
  - name: skills
    description: >-
      Workspace agent skills that can be attached to V2 chat agents.
      Sidebar/global-assistant skills are intentionally excluded.
  - name: custom_tools
    description: >-
      Custom code tools: user-authored Python/JavaScript functions executed in a
      sandbox when an agent calls them. Includes a runtimes endpoint describing
      the entrypoint signature, return shape, and available dependencies per
      language.
  - name: inbox_types
    description: >-
      Workspace inbox types. Each id is stable and usable as a message trigger's
      `inboxTypeId` and as the `inbox_type_id` filter on list conversations.
paths:
  /v1/conversations/{id}:
    get:
      tags:
        - conversations
      summary: Get conversation by id
      description: >-
        Returns conversation metadata for a single thread, including contact
        summary, ticket state, assignee, reservation context, summary,
        sentiment, and the latest message preview.
      operationId: getConversation
      parameters:
        - schema:
            type: string
            description: Canonical conversation id.
            example: ph77c0dy0mgdpzmqz6tesry8w184002s
          required: true
          name: id
          in: path
        - schema:
            type: string
            description: >-
              Optional workspace override. If omitted, Conduit resolves the
              conversation's workspace automatically.
            example: j57demo8f8x7c9v0n2q4r6t8y1u3i5o
          required: false
          name: workspace_id
          in: query
      responses:
        '200':
          description: Conversation
          content:
            application/json:
              schema:
                type: object
                properties:
                  data:
                    type: object
                    properties:
                      id:
                        type: string
                      workspace_id:
                        type: string
                      contact:
                        type: object
                        properties:
                          id:
                            type: string
                          first_name:
                            type: string
                          last_name:
                            type: string
                            nullable: true
                          image_url:
                            type: string
                            nullable: true
                          inbox_type_id:
                            type: string
                        required:
                          - id
                          - first_name
                          - last_name
                          - image_url
                          - inbox_type_id
                      channel:
                        type: string
                        nullable: true
                      archived:
                        type: boolean
                      ai_paused:
                        type: boolean
                      status:
                        type: string
                        nullable: true
                      waiting_on:
                        type: string
                        nullable: true
                      follow_up_at:
                        type: string
                        nullable: true
                      assignee:
                        type: object
                        nullable: true
                        properties:
                          id:
                            type: string
                          name:
                            type: string
                          email:
                            type: string
                          picture_url:
                            type: string
                            nullable: true
                        required:
                          - id
                          - name
                          - email
                          - picture_url
                      reservation:
                        type: object
                        nullable: true
                        properties:
                          id:
                            type: string
                          listing_id:
                            type: string
                          status:
                            type: string
                            nullable: true
                          guest_name:
                            type: string
                            nullable: true
                          check_in:
                            type: string
                          check_out:
                            type: string
                        required:
                          - id
                          - listing_id
                          - status
                          - guest_name
                          - check_in
                          - check_out
                      last_message_at:
                        type: string
                        nullable: true
                      last_message_preview:
                        type: string
                        nullable: true
                      created_at:
                        type: string
                      updated_at:
                        type: string
                      summary:
                        type: string
                        nullable: true
                      sentiment:
                        type: string
                        nullable: true
                    required:
                      - id
                      - workspace_id
                      - contact
                      - channel
                      - archived
                      - ai_paused
                      - status
                      - waiting_on
                      - follow_up_at
                      - assignee
                      - reservation
                      - last_message_at
                      - last_message_preview
                      - created_at
                      - updated_at
                      - summary
                      - sentiment
                required:
                  - data
                description: >-
                  Conversation detail response. This endpoint returns
                  conversation metadata and operational state, not the full
                  transcript.
                example:
                  data:
                    id: ph77c0dy0mgdpzmqz6tesry8w184002s
                    workspace_id: j57demo8f8x7c9v0n2q4r6t8y1u3i5o
                    contact:
                      id: ph77c0dy0mgdpzmqz6tesry8w184002s
                      first_name: Jane
                      last_name: Doe
                      image_url: null
                      inbox_type_id: guest
                    channel: unthreaded_email
                    archived: false
                    ai_paused: false
                    status: open
                    waiting_on: customer
                    follow_up_at: null
                    assignee:
                      id: m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a
                      name: Alex M
                      email: alex@example.com
                      picture_url: null
                    reservation:
                      id: res_123
                      listing_id: listing_456
                      status: confirmed
                      guest_name: Jane Doe
                      check_in: '2026-04-08'
                      check_out: '2026-04-12'
                    last_message_at: '2026-04-03T03:14:15.000Z'
                    last_message_preview: Can I check in early?
                    created_at: '2026-04-01T17:22:10.000Z'
                    updated_at: '2026-04-03T03:14:15.000Z'
                    summary: Guest is asking about early check-in availability.
                    sentiment: neutral
        '400':
          description: Invalid request
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                  - error
                description: Standard error response.
                example:
                  error: Invalid workspace id
        '401':
          description: Unauthorized
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                  - error
                description: Standard error response.
                example:
                  error: Invalid workspace id
        '403':
          description: Forbidden
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                  - error
                description: Standard error response.
                example:
                  error: Invalid workspace id
        '404':
          description: Not found
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                  - error
                description: Standard error response.
                example:
                  error: Invalid workspace id
        '429':
          description: Rate limit exceeded
          content:
            application/json:
              schema:
                type: object
                properties:
                  error:
                    type: string
                required:
                  - error
                description: Standard error response.
                example:
                  error: Invalid workspace id
      security:
        - bearerAuth: []
components:
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: API Token
      description: >-
        Conduit API token. Use `Authorization: Bearer <token>`. Read/write
        endpoints require a token with write access.

````